"With Firstsource employees spread across the globe, any appraisal program that we undertook had not only to adhere to the highest quality, but also have the capability to encompass multi-location respondents. The LS 360 degree program has proved more than capable in meeting both requirements”
AashuCalapa
Executive Vice President, Human Resources
Firstsource
Area
LS 360 Degree Appraisal for a Global ITES company:
Customer
Firstsource is a global provider of business process management services and has over 20 Fortune Global 500, Fortune 500 and FTSE 100 companies as clients and a Rs. 19,708 million income in 2009-2010. It has over 42 world class centers and over 24,000 employees across India, US, UK and the Philippines.. The company has won 8 Six Sigma awards from IQPC (International Quality and Productivity Center) in 2007-08 and has the distinction of being the first pure play BPO company in the world to secure ISO 20000 (IT service management) and ISO 27001 (information security management) certifications.
The Challenge:
An appraisal system for its top management had to be extensive enough in reach to encompass employees spread over four continents and 42 centers while ensuring the highest quality of effectiveness. With the exercise being repeated yearly, the quality of reports generated and the ability of the party conducting the appraisal was also crucial.
LS Software Responsibilities:
Solution:
The software package, LS 360 degree Appraisal System was customized to the specific requirements of the client; and is utilized at Firstsource’s corporate level to evaluate over 600 top level executives.
Why Firstsource utilizes LS services:
